Overview

At Cosmo Handel, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Several types of products are non-returnable:

  • Personal care items such as opened skincare, beard care, or hair care products
  • Gift cards
  • Downloadable digital products
  • Products marked as “final sale”

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, the refund will be processed and automatically applied to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account and contact your credit card company, as processing times may vary.

If you have done this and still have not received your refund, please contact us at info@cosmohandel.de.

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@cosmohandel.de and send your item to: Cosmo Handel, Luisenstraße 1, 32427 Minden, Deutschland.

Shipping Returns

To return your product, please send it to: Cosmo Handel, Luisenstraße 1, 32427 Minden, Deutschland.

You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

For high-value returns, consider using a trackable shipping service, as we do not guarantee the receipt of returned items.

Need Help?

If you have any questions about returns, please contact us at info@cosmohandel.de.